Submit a Support Request
SUPPORT POLICYYou can expect a response within 24 – 48 hours Monday to Friday 9am – 5pm GMT.
- ✔ Responding to questions or problems regarding the theme’s features
- ✔ Fixing bugs and reported issues
- ✔ Providing updates to ensure compatibility with new software versions
Does NOT Include
- ✖ Theme Customization
- ✖ Requests that require Custom Coding
- ✖ Support for 3rd party plug-ins
Where to find the Purchase Code?
The Purchase Code can be found in your ThemeForest account under the Downloads section. This is what you should be looking for on your screen: