ONE-ON-ONE

Support Request

Read this before submitting a ticket!

 

Our themes are compatible with the latest versions of WordPress and WooCommerce. Please make sure you're up to date and you run the latest version of the theme before submitting a ticket. We won't be able to provide support for outdated versions.

We want you to experience the best we have to offer while keeping your site safe.
Staying updated is the way to do it!

 

Which theme are you using?

Please provide a link to your site so we can see what you mean.

Please be descriptive about the issues you're facing, include screenshots, error messages and if needed a temporary admin password.

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    You can expect a reply in the next 24 hours. We're online Monday to Friday 9am – 5pm GMT.

    We can't support:

    • ✖ Customization Requests;
    • ✖ Requests that require or involve Custom Coding;
    • ✖ Support for 3rd party plug-ins;
    • ✖ Support for Outdated Themes;

    Support Includes

    • ✔ Responding to questions or problems regarding the theme’s features;
    • ✔ Fixing bugs and reported issues;
    • ✔ Providing updates to ensure compatibility with new software versions;

    FAQs